Customer Support

Shipping & Delivery

Shipping to United Kingdom (3-5 business days) is £1.99

Shipping to the Rest of the World is £12.99

Terms & Conditions

1.In General

Access to and use of (the “Website”) and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.


The term ‘Off-Duty Style’ or ‘’ or ‘us’ or ‘we’ refers to the Website and clothing provided by Off-Duty Style Limited, a company registered in England under number 10290926 with a registered office at Kemp House, 152-160 City Road, London EC1V 2NX.

2.Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found on our Privacy Policy Statement. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.



You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and disclose your identity to them.


We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.


4.Intellectual Property, Software and Content

The intellectual property rights in all software and content made available to you on or through this Website remains the property of us or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by us and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.


You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by us or its licensors.


5.Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Information notice for further information.


In order to contract with us you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We accept Visa, Visa Debit, Visa Electron, Maestro, Mastercard and Paypal.  We retain the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be us or may in some cases be a third party. Where a contract is made with a third party we are not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

5.1.Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

5.2.Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If we cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the EU. VAT is not included in our prices for customers outside of the EU. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.


Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.



Dispatch times of goods ordered from us may vary according to availability and any guarantees or representation made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Further details of our delivery charges can be found on our Delivery Information page.

6.Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, Off-Duty Style and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Off-Duty Style’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.


7.Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.


You must not establish a link from any website that is not owned by you.


This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

8.Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Off-Duty Style and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to us.



You agree to indemnify, defend and hold harmless Off-Duty Style, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.



We shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.



If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.



We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.



If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

14.Governing Law and Jurisdiction


These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.


15.Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Off-Duty Style. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Off-Duty Style.

Money Back Guarantee


Please let us know within 14 days if you are not completely happy with any items.  We promise to refund any items when you return it to us in saleable condition by post within 14 days of receipt. Refunds will be credited to your original method of payment.


To return a product under this policy you must first contact who will confirm if you are eligible for a refund.

All items purchased on can then be posted back to us using the following address:



c/o Jonathan (ODS Refunds Manager)

Unit 609­
275 New North Road­
London N1 7AA­


Please also state your order number as applicable.


Please note that items must be returned with all of the tags and labels intact. Your items should be in their original packaging and unused.

Unfortunately we are unable to offer exchanges at this time. You will need to return the unwanted item to us for processing first and then place a new order.


Should you need to contact us with regards to the contents of your order, please contact us at


Protecting Your Privacy

At Off-Duty Style Limited (“Off-Duty Style”, “we”, “us”), we are 100% committed to protecting the privacy and security of our customers and site visitors.  Off-Duty Style totally respect how important privacy is so if you have any questions about how we Protect Your Privacy, email us at


For all our services, the data controller is the company that’s responsible for your privacy: Off-Duty Style Limited.


• How we use your information

• Sharing your information

• Marketing messages

• Keeping your information

• Your rights

• Changes to how we protect your privacy

• Cookies 

• How to contact us


How we use your information


We will use your information in a number of different ways — what we do depends on the type of information. Below set this out in detail, showing you what we do, and why we need to do it.

Your name and contact details

How we use your name & contact details

  • Deliver your purchases to you - We will use this information so we can send your purchases to you.

  • Send you service messages by text or by e-mail, such as an order confirmation or order update - We will use this information so we can let you know your order has been received and your purchases are on its way to you.

  • Sending you information by email, SMS, or post, about our new products and services - We will only send this with your permission and to keep you updated on our products.

  • Fraud prevention and detection - To prevent and detect fraud against either you or Off-Duty Style.



Your date of birth information

How we use your date of birth information

  • Fraud prevention and detection - To prevent and detect fraud against either you or Off-Duty Style.



Your payment information

This means your card details, such as the security/CVV code.


How we use your payment information

  • Take payment, and give refunds - We will use this information to perform our contract with you and process your order or refund.

  • Fraud prevention and detection - To prevent and detect fraud against either you or Off-Duty Style.


Your contact history with us

How you’ve communicated with us and what you’ve said — for example, over the phone, email, or on social media.


How we use your contact history

  • Provide customer service and support -We will use this information to perform our contract with you and process your orders or sort out any queries you may have.



Purchase history and saved items

What you’ve bought or put into your shopping cart.

How we use your purchase history and saved items

  • Sell you things - We will use this information to perform our contract with you as you will need to put products into the shopping cart before you can purchase it.

  • Provide customer service and support, and handle returns - We’ve got to do this to perform our contract with you and process your orders or sort out any queries you may have.

  • Finding out what you, and other customers, like - To ensure our products are what you want, and that we stay contemporary.


Information about your phone or laptop, and how you use our website

This is information you give us when you browse our site, including your IP address, device type and (if you choose to share it with us) your location data, as well as how you use our website.

How we use information about your phone or laptop, and how you use our website

  • Improve our website - So you have the best shopping experience.

  • Protect our website - To prevent and detect fraud against either you or Off-Duty Style and to meet our legal obligations about looking after your data.


Information from accounts you link to us

Linking social media accounts to us, such as your Twitter, Instagram or Facebook accounts

How we use information from accounts you link to us

  • To enable you to see our social media announcements - By signing up to our Twitter, Instagram and Facebook accounts you will see our social media announcements quicker than anyone else.

  • To provide product recommendations - You can also quickly see item you may like.


Your responses to surveys, competitions and promotions


How we use your responses to surveys, competitions and promotions

  • Run the survey, competition or promotion - We will use this information to perform our contract with you – you have to participate to take advantage of any promotions or special offers.


We understand your privacy is important to you and you don’t have to give us any of this personal information.  But if you don’t, you may not be able to buy from the site and may be unable to receive the best overall customer experience. However, that is entirely your choice – and we respect it.

We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and developing new products or services. We may also share this information with third parties.



Sharing your information

We do not, and will not, sell any of your personal data to any third party - including your name, address, email address or credit card information. We want to keep your trust, and we believe this is absolutely essential in order to achieve that.


However, it may be necessary to share your data with the following categories of companies because it is an essential part of being able to provide our services to you, as set out in this statement:

  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies.

  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business.

  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.

  • Companies approved by you, such as social media sites (if you choose to link your accounts to us).


We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.


Marketing messages

If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products.


How to stop marketing messages from Off-Duty Style


You can stop receiving marketing messages from us at any time.

You can do this:

  • By clicking on the ‘unsubscribe’ link in any email

  • By contacting our customer care team,


Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Stopping marketing messages will not stop service communications (such as order confirmations or order updates or where you have expressed an interest in an activity at Off-Duty Style).

Keeping your information

We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years we will delete your information from our systems.  If you no longer wish to be a customer, you can also contact our Customer Care team and request to delete all the information we have on you.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Your rights

You have a lot of rights relating to your personal information:

  • The right to be informed about how your personal information is being used.

  • The right to access the personal information we hold about you.

  • The right to request the correction of inaccurate personal information we hold about you. 

  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances

  • The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time. 

  • The right to request that we transfer or port elements of your data either to you or another service provider

  • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office


If you want to exercise your rights, have a complaint, or just have questions, please contact us.


Changes to how we Protect Your Privacy

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the Off-Duty Style website or by some other means of contact such as email, so that you are able to review the changes before you continue to use Off-Duty Style.


A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you may be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.



How to contact us

We always want to hear from our customers (especially if you think we’ve made a mistake or could do better).


If you:

  • Have any questions or feedback about this notice

  • Would like us to stop using your information

  • Want to exercise any of your rights as set out above, or have a complaint, please do not hesitate to contact our Customer Care team, who will be happy to answer any questions you may have. 


You can contact our customer services team by emailing us or writing to us using the contact information below:


        c/o Jonathan (ODS Customer Services)

       Suite 609

       275 New North Road

       London N1 7AA

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© 2016-2020 All Rights Reserved, Off-Duty Style Limited,