Clothes Ganging on a Rack

OUR PRIVACY POLICY

Transparency and Care

 

OUR PRIVACY POLICY

Protecting Your Privacy

At Off-Duty Style Limited (“Off-Duty Style”, “we”, “us”), we are 100% committed to protecting the privacy and security of our customers and site visitors.  Off-Duty Style totally respect how important privacy is so if you have any questions about how we Protect Your Privacy, email us at info@offdutyle.com

For all our services, the data controller is the company that’s responsible for your privacy: Off-Duty Style Limited.

Index

• How we use your information

• Sharing your information

• Marketing messages

• Keeping your information

• Your rights

• Changes to how we protect your privacy

• Cookies 

• How to contact us


How we use your information

We will use your information in a number of different ways — what we do depends on the type of information. Below set this out in detail, showing you what we do, and why we need to do it.

Your name and contact details

How we use your name & contact details

  • Deliver your purchases to you - We will use this information so we can send your purchases to you.

  • Send you service messages by text or by e-mail, such as an order confirmation or order update - We will use this information so we can let you know your order has been received and your purchases are on its way to you.

  • Sending you information by email, SMS, or post, about our new products and services - We will only send this with your permission and to keep you updated on our products.

  • Fraud prevention and detection - To prevent and detect fraud against either you or Off-Duty Style.

Your date of birth information

How we use your date of birth information

  • Fraud prevention and detection - To prevent and detect fraud against either you or Off-Duty Style.

Your payment information

This means your card details, such as the security/CVV code.

How we use your payment information

  • Take payment, and give refunds - We will use this information to perform our contract with you and process your order or refund.

  • Fraud prevention and detection - To prevent and detect fraud against either you or Off-Duty Style.

Your contact history with us

How you’ve communicated with us and what you’ve said — for example, over the phone, email, or on social media.


How we use your contact history

  • Provide customer service and support -We will use this information to perform our contract with you and process your orders or sort out any queries you may have.

Purchase history and saved items

What you’ve bought or put into your shopping cart.

How we use your purchase history and saved items

  • Sell you things - We will use this information to perform our contract with you as you will need to put products into the shopping cart before you can purchase it.

  • Provide customer service and support, and handle returns - We’ve got to do this to perform our contract with you and process your orders or sort out any queries you may have.

  • Finding out what you, and other customers, like - To ensure our products are what you want, and that we stay contemporary.


Information about your phone or laptop, and how you use our website.


This is information you give us when you browse our site, including your IP address, device type and (if you choose to share it with us) your location data, as well as how you use our website.

How we use information about your phone or laptop, and how you use our website

  • Improve our website - So you have the best shopping experience.

  • Protect our website - To prevent and detect fraud against either you or Off-Duty Style and to meet our legal obligations about looking after your data.


Information from accounts you link to us

Linking social media accounts to us, such as your Twitter, Instagram or Facebook accounts

How we use information from accounts you link to us

  • To enable you to see our social media announcements - By signing up to our Twitter, Instagram and Facebook accounts you will see our social media announcements quicker than anyone else.

  • To provide product recommendations - You can also quickly see item you may like.


Your responses to surveys, competitions and promotions

How we use your responses to surveys, competitions and promotions

  • Run the survey, competition or promotion - We will use this information to perform our contract with you – you have to participate to take advantage of any promotions or special offers.


We understand your privacy is important to you and you don’t have to give us any of this personal information.  But if you don’t, you may not be able to buy from the site and may be unable to receive the best overall customer experience.  However, that is entirely your choice – and we respect it.

We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and developing new products or services. We may also share this information with third parties.


Sharing your information

We do not, and will not, sell any of your personal data to any third party - including your name, address, email address or credit card information. We want to keep your trust, and we believe this is absolutely essential in order to achieve that.


However, it may be necessary to share your data with the following categories of companies because it is an essential part of being able to provide our services to you, as set out in this statement:

  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies.

  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business.

  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.

  • Companies approved by you, such as social media sites (if you choose to link your accounts to us).

We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

Marketing messages

If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products.

How to stop marketing messages from Off-Duty Style

You can stop receiving marketing messages from us at any time.

You can do this:

  • By clicking on the ‘unsubscribe’ link in any email

  • By contacting our customer care team, info@offdutystyle.com


Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Stopping marketing messages will not stop service communications (such as order confirmations or order updates or where you have expressed an interest in an activity at Off-Duty Style).

Keeping your information

We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years we will delete your information from our systems.  If you no longer wish to be a customer, you can also contact our Customer Care team and request to delete all the information we have on you.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Your rights

You have a lot of rights relating to your personal information:

  • The right to be informed about how your personal information is being used.

  • The right to access the personal information we hold about you.

  • The right to request the correction of inaccurate personal information we hold about you.

  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances

  • The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time.

  • The right to request that we transfer or port elements of your data either to you or another service provider

  • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office


If you want to exercise your rights, have a complaint, or just have questions, please contact us.


Changes to how we Protect Your Privacy

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the Off-Duty Style website or by some other means of contact such as email, so that you are able to review the changes before you continue to use Off-Duty Style.

Cookies

A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you may be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

How to contact us

We always want to hear from our customers (especially if you think we’ve made a mistake or could do better).


If you:

  • Have any questions or feedback about this notice

  • Would like us to stop using your information

  • Want to exercise any of your rights as set out above, or have a complaint, please do not hesitate to contact our Customer Care team, who will be happy to answer any questions you may have. 


You can contact our customer services team by emailing us or writing to us using the contact information below:


c/o Jonathan (ODS Customer Services)

Suite 609

275 New North Road

London N1 7AA

 

©2020 by Off-Duty Style